For our boxes
All orders are final sale and non-refundable. At La Glam Box we take great pride in making sure your giftbox arrives looking magnificent! If your box arrives and you have a defective item, please contact us within 24 hours, and we would be happy to work with you.
For our individual products
- All items must be returned within 30 days after the purchase date listed on your invoice. Items postmarked 30 days from the purchase date are not eligible for refunds or exchanges.
- La Glam Box will only accept returns that are in a re-saleable condition. Returned merchandise must be in new, unused condition, without any signs of wear or damage.
- La Glam Box cannot accept partial or broken jewelry sets or fashion accessories. The only exception is if the customer received the product in a defective condition (see below).
- All returns must contain:
- the original packaging;
- any undamaged boxes/protective boxes within the packaging;
- any accessories or extra materials that may have been included in the original shipment;
- the original product(s)/pieces, in unused condition and with original tags still attached;
- the original invoice; and
- the return label.
How to make a return or exchange
We make returning products easy! Simply follow these steps.
- Contact our Customer Service team at 1-705-372-5341 or email us to let us know if you need to make a return and/or exchange.
- We will then email you a Return Merchandise Approval Form to fill out.
- Fill out and submit the Return Merchandise Approval Form back to La Glam Box. Upon approval, we will send you a returning tracking number and mailing label.
- Print your return mailing label. Make a note of the return tracking number (displayed on the Return Merchandise Approval Form) for your personal records.
- Pack your purchase back into its original box, along with any accessories and packaging materials that came with it.
- Provide a copy of your original La Glam Box invoice within your return package (we recommend you keep a copy for your personal files).
- Securely fix return mailing label to the outside of your mailing box. If you use the original box that La Glam Box sent your package in, simply place the return mailing label over the original shipping label.
- For your personal records, we recommend you request a receipt when you drop off the package for shipping.
- Provided the item is in its original unworn state and sent back intact:
- Your will be refunded the amount of the returned item(s), and notified via email once we have credited the original payment method; or
- La Glam Box will exchange your product. Please note: if the customer chooses a different product than the one they exchanged, they are individually responsible for shipping fees. A restocking fee of $10 will be applied.
Defective, damaged or incorrect items
If you receive defective merchandise:
Please contact our Customer Support team within 30 days of the purchase date listed on your invoice at 1-705-372-5341 or email us. We will provide instructions for returning the defective merchandise back to La Glam Box. You will need to make note of all defects on the invoice prior to the return.
Returns of unworn defective merchandise are eligible for a refund. If the product shows signs of wear, we will issue a store credit.
If you receive incorrect merchandise that you did not order:
Please notify our Customer Service team immediately at 1-705-372-5341 or email us. La Glam Box will send you the correct product immediately.
Processing times for refunds and exchanges
Once your return package arrives at the La Glam Box Returns Department, it will be inspected to ensure it meets our return guidelines.
Providing your package meets our guidelines:
- Your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email once you have been credited (please note: your banking institution may require additional days to process and post this transaction once they have received the information from La Glam Box); or
La Glam Box will mail out an exchanged product within 10 business days of receipt of your return.